Restaurant cleanliness and hygiene is a non-negotiable requirement for any customer, no matter if it’s a little coffee shop or a fine dining establishment. Unsanitary conditions can ruin your guests’ dining experience and make them never visit again or worse get ill.
Below are nine top indicators of a clean restaurant that any guest would expect to see:
1. Front Exterior of your Business is Clean & Tidy – This is your guest’s first impression and you want it to be a positive one. Sidewalks should be clean, outside dining areas should be tidy and windows should not be filled with dirt and fingerprints.
2. Tables & Chairs are Clean – Sticky, dirty tables and chairs are one of the top pet peeves for guests when it comes to restaurant cleanliness.
3. Floors are Clean – Not only can a dirty floor be a safety hazard to your guests, but it also doesn’t give guests the best impression of your restaurant.
4. Menus, Condiments and Utensils are Clean – When a restaurant pays attention to the details and has clean menus with the condiments and utensils clean and neatly set up on the table it gives guests a positive first impression.
5. Ensure the Absence of Unpleasant Odours – 85% of people said that unpleasant odours would likely make them not eat at the restaurant again1.
6. Bathrooms are Clean – Nearly nine out of 10 restaurant customers think that a dirty washroom is a sign of dirty establishment. 29% of customers say they’ll never come back to a restaurant if it has a dirty washroom2.
7. Ensure you have Good Employee Health & Hygiene systems – Ill employees should not be working as this puts your guests at risk. Healthy employees should regularly wash their hands. 1 of every 3 cases of foodborne illness in restaurants is directly related to poor hand hygiene3.
8. The Self-Serve Station is Well Maintained & Cleaned Regularly – This is a highly used area in many fast casual and quick service restaurants. Keeping this clean will keep guests a better overall experience.
9. The Kitchen is Clean – Many restaurants have areas of the kitchen that can be visible to guests from the counter or dining area. Not only is it important to keep the kitchen clean for food safety, but also for the protection of your employees. You wouldn’t want them to slip on a greasy/wet floor.
Introducing the PURELL SOLUTION™ – A Welcome Sign at Any Restaurant
The brand that created PURELL Hand Sanitiser is introducing a complete solution – across Hand Sanitiser’s (Gel & Foam), Hand and Anti Bac Soaps, Hand Sanitising Wipes and Food Service Surface Sanitiser Sprays – to more holistically fight the spread of germs in your restaurant. A complete set of products to help your restaurant demonstrate all nine signs of cleanliness.
References:
Source 1: https://www.fastcasual.com/news/dirty-dishware-restrooms-and-odor-are-top-3-customer-turnoffs/
Source 2: https://www.cheatsheet.com/life/5-warning-signs-that-a-restaurant-might-make-you-sick.html/
Source 3: https://www.fosters.com/article/20160406/NEWS/160409608
