Tell us about your role at Bunzl.
I originally worked as a supplier to Bunzl New Zealand specialising in Personal Protective Equipment (PPE) throughout the pandemic. I worked very closely with the inventory team and when I saw my current role being advertised, I immediately applied. It was a completely different industry to what I was doing and provided me with a great opportunity to start in a new industry.
What do you appreciate the most about your role?
The fact that every day I get to meet and connect with such a diverse range of people; from those working in housekeeping to the General Managers and National Procurement of some of New Zealand’s biggest hospitality businesses. The conversations I’m having with clients are ever-changing and the Bunzl management team is also one of the best I’ve worked for. I’ve also made lifelong friends with my peers.
Is there anything that has been particularly surprising about your role?
I think many people assume my role is glamorous as I’m working closely alongside hotels. A big misconception is that I spend all my time with clients drinking coffees or inside glamorous bars so a lot of people are surprised to learn that the number one product I sell is toilet paper. It’s surprising how many calls I get on a Friday from clients needing an urgent delivery for the weekend!
What do you think is most important when it comes to your role?
Making sure my clients feel supported and like they’re being given the best experience they possibly can have from a supplier. I also see my role as helping them to streamline processes and give them the tools that they can use to boost productivity and reduce operational costs. Overall, the right product solutions can drive revenue growth, cost savings and operational excellence, ultimately boosting the bottom line – and helping them run a better business.
Have you noticed any emerging trends or innovations in your industry that you’re particularly excited about?
I’m so excited to see how the industry is changing regarding sustainability. The move I’m seeing within almost all the hotel groups across New Zealand – especially in ruling out single use plastic – is a huge step for our environment and our future. It cannot come at a better time, especially when thinking about larger conversations like climate change.
