Tell us about your role at Bunzl
I started with Bunzl as a secretary to the Managing Director of a small company called Tredmar Chemicals which Bunzl acquired. From that, I decided that I wanted a role that got me out and about and meeting people instead of sitting behind a desk, so I transferred to external sales as a Sales Representative for Bunzl.
Since then, I’ve worked in a number of different roles within the business, including as a Key Account Manager, before I was promoted to a National Business Development Manager in the Facilities Management sector.
When it comes to your role, what do you appreciate the most?
One of the things I appreciate most about my role is the amazing support network that I have around me – it’s made up of the people in our small national Facilities Management team and goes all the way through to our Cleaning and Hygiene Advisory Team (CHAT) that spans nationally – and all the wonderful branch-based teams that I work with on a regular basis.
I know that without any of these support systems or relationships I’ve been able to build throughout my career, our business would not be the success that it is. And one of the best things about my role is the longevity of all these relationships that I’ve formed over the years – there are many that are even over 30 years old!
What do you think is most important when it comes to your role?
I think that always being relevant, available and flexible to clients is vital.
When it comes to the changing needs of our clients and assisting them with products as well as solutions for their business, it’s important to strive towards partnerships that work for all. Understanding their needs and giving them the best solutions possible is key.
The right products are essential ingredients in ensuring that tasks, such as cleaning, are completed effectively and efficiently without affecting ongoing business operations for the client. In return for finding my clients the best product solutions, businesses can project the right image to their clients and ensure longevity, and of course continuing profits.
Have you noticed any emerging trends or innovations in your industry?
One of the most exciting trends that we’re seeing in Facilities Management right now is the implementation of AI and robotics currently unfolding across the country.
From airports to shopping centres, and many other large facilities, it’s exciting to be part of this evolving cleaning landscape where robots can do basic tasks (such as vacuuming or mopping) that frees up cleaning staff to do other things. This can be a huge labour saver for businesses, as more free time for your staff means that, that time can be dedicated to other issues, which has an overall positive impact on the cleanliness and appearance of a venue.
