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Hospitality businesses may change forever – in a good way

For most hospitality businesses, 2020 has been about survival. As one of the hardest hit industries, restaurants, cafés, caterers and food businesses have been forced to change to survive.

As restrictions lift and customers return, food business now have an array of new health and safety guidelines to follow.

A survey conducted in July, found some 60 percent of people now have higher expectations on the hygiene standards of restaurants and cafés.1

This means that lifting hygiene standards will be important to create a better customer experience and increase loyalty. Improvements can be made in both front of house with sanitisers, table hygiene and washroom upgrades; and back of house through implementing single use wipers, replacing tea towels and improving hand hygiene.

Front of house

From the moment customers walk in the door, your business can show that you are taking their health seriously. By displaying signage about numbers of diners allowed, QR codes for sign in and providing hand sanitiser, you set the tone.

Tork Hand Sanitiser is locally produced with 70 percent alcohol, is 99.99 percent effective against germs and has added moisturiser, so it’s gentler on hands. The team at Tork have designed and manufactured a range of modern, sturdy floor stands, counter stands and wall brackets which are also made in Australia. They’re a handy, stylish way to place sanitiser wherever you need it.

Table service

There are a number of ways of ensuring customers feel safe when they sit down to eat. The next place to review is the table. These surfaces need to be cleaned and disinfected. It’s reassuring for customers to see that happening regularly.

Tork single-use, disposable paper wipers can be used to effectively remove dirt and grime from surfaces while Tork cloths can be used with strong disinfectants and detergents without falling apart.

Table napkins also show your customers that you care about hygiene. Tork have a range of napkins to suit different businesses from Tork Xpressnap dispenser napkins to linen look Tork LinStyle.

Back of house

The high-tempo nature of the back of house, needs wiping and cleaning solutions that are designed to be efficient, economical and fit for purpose.

Tork Tea Towel Replacements improve hygiene compared to overused tea towels by reducing the risk of cross-contamination. They are food contact safe with HACCP FZP certification and heat resistant up to 250ºC. Improving hand hygiene in the kitchen is a simple and effective way to reduce the risk of cross-contamination. Ensure you have soap and hand towel accessible with easy to use dispensers. These health and safety measures throughout your business go a long way in bringing back customer confidence.


By providing paper hand towels in your washroom, you’re offering a more hygienic alternative for guests to dry their hands, as well as one they prefer. Up to 72 percent of people surveyed said they wished more facilities offered paper towels instead of air-dryers and 36 percent have an increased preference for paper towels since COVID-192.  

The friction of drying with paper towels removes more bacteriathan any other method3 and paper towels offer further hygiene benefits as they can be used to open doors and avoid high touch surfaces. Locally made Tork FSC® certified paper hand towels are made with 63 percent renewable energy and can be composted to reduce greenhouse gas emissions by 50 percent.

As the number one professional hygiene brand in the world, Tork is well placed to help food businesses with all these decisions to get them back on track.

1 Survey conducted by United Minds in cooperation with CINT in July 2020
2 Survey conducted by United Minds in cooperation with CINT in April 2020
3 Todd , J Food Prot, 2010. 5 Huang, C Mayo Clinic, 2011